FAQ Page
Frequently Asked Questions
How long does shipping take?
Most orders arrive within 8–14 business days in the U.S. and 10–20 business days internationally, after 1–3 business days of processing.
Will I receive tracking?
Yes. Tracking is provided for most orders. You will receive an email once your order ships.
What is your return policy?
We accept returns within 30 days of delivery for unused items in original condition. See our Refund Policy for full details.
What if my item arrives damaged or defective?
Contact us within 48 hours of delivery with photos or video, and we will help with a replacement or refund if approved.
Do your watches come with a warranty?
We offer a 12-month limited warranty covering manufacturing defects.
Refer to the Limited Warranty Page for more information.
Are the watches water-resistant?
Our watches are water-resistant for daily wear. Avoid hot showers, swimming, or submersion unless the product page explicitly states otherwise.
Can I change or cancel my order?
Contact us immediately after ordering. Once your order has been processed or shipped, changes may not be possible.
Do you ship worldwide?
Yes, we ship to many countries. International orders may be subject to customs fees, duties, or taxes paid by the customer.
How do I contact support?
Email us at contact@calibremadrid.com. We typically respond within 24–48 hours.