Refund Policy

Refund Policy (Calibre Madrid)
Last updated: January 4, 2026

We stand behind our products and want you to feel confident ordering from Calibre Madrid.

1) Returns (30 days)

We accept return requests within 30 days of delivery.

To be eligible for a return:

  • Item must be unused, unworn, and in original condition

  • Original packaging and included accessories must be returned

  • Protective films (if included) should remain intact

2) Refunds

Once your return is received and inspected, we will notify you of approval status. If approved, refunds are issued to the original payment method.

Refund timing:

  • Processing may take 3–10 business days depending on your bank or payment provider.

3) Defective, damaged, or incorrect items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with:

  • Order number

  • A clear photo or video showing the issue

If approved, we will provide a replacement or refund.

4) Return shipping costs

  • If the item is defective, damaged, or incorrect: we will cover return shipping when approved.

  • If you are returning due to preference or change of mind: you are responsible for return shipping.

5) Exchanges

We do not offer direct exchanges at this time. If you want a different model or color, return your item (if eligible) and place a new order.

6) Non-returnable items

  • Items marked final sale (if applicable)

  • Gift cards (if applicable)

7) Cancellations and order changes

We process orders quickly. If you need to cancel or modify an order, contact us immediately. Once an order has been processed or shipped, we cannot guarantee changes.

8) How to start a return

Email contact@calibremadrid.com with:

  • Order number

  • Reason for return
    We will provide return instructions if approved.